Shipping Policy

At ARTICA USA, we aim to make your shopping experience simple and convenient. Please review our shipping policy below for information about order processing, shipping rates, delivery estimates, and order assistance.

1. Shipping Destinations

ARTICA USA currently ships to addresses within the United States only.

2. Order Processing Time

Orders are typically processed within 2–3 business days, excluding weekends and US holidays.

Orders placed after 4:00 PM Eastern Time, on weekends, or on US holidays will begin processing on the next business day.

During promotional events, holidays, or periods of high order volume, processing times may be longer than usual.

Please note that order processing time is separate from shipping and delivery time.

3. Shipping Rates

We currently offer the following shipping options:

• Standard Shipping: $4.99

• Free Standard Shipping: Available on qualifying orders over $49.99.

Applicable shipping charges are displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

Delivery typically takes 7–14 business days after your order has shipped, and in some cases up to 21 business days.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary depending on your shipping location, carrier operations, supplier processing, weather conditions, and other circumstances beyond our control.

5. Order Tracking

When tracking information is available, it will be provided once your order has shipped.

Orders containing multiple items may ship in separate packages, with separate tracking numbers, and may arrive on different dates.

Please allow up to 24 hours for tracking information to become available or update after receiving your tracking details.

6. Shipping Address Accuracy

Please review your shipping address carefully before completing your purchase.

Customers are responsible for providing accurate and complete shipping information. If you notice an error, contact us immediately at Artica2600@gmail.com.

We will do our best to assist with address corrections before an order ships. However, once an order has been shipped, we may be unable to make changes to the delivery address.

7. Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, we recommend checking your mailbox, front door, delivery area, and with household members or neighbors.

If you are still unable to locate your package, please contact us within 7 calendar days of the delivery confirmation so we can assist with the next steps.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

To help us review your concern, please provide:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

Our team will review your request and assist you with the appropriate resolution in accordance with our Refund and Return Policy.

9. Contact Information

For shipping questions, order concerns, or assistance, please contact us:

Email: Artica2600@gmail.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding US holidays.

We aim to respond to customer inquiries within 1–2 business days.

10. Sales Tax

Applicable sales tax is charged where required by law. The amount is calculated at checkout based on your shipping address and applicable tax regulations.