FAQ: Shipping & Returns

Shipping

Where do you ship? We currently ship within the United States only.

How much is shipping? Standard shipping is $4.99. Standard shipping is free on qualifying orders over $49.99.

How long until my order arrives? Orders are processed within 2 to 3 business days. Delivery is typically 7 to 14 business days after your order has shipped, and in some cases may take up to 21 business days. Delivery times are estimates and may vary by location and carrier.

Will I get tracking? When tracking is available, we send it once your order has shipped. Orders with more than one item may ship in separate packages, so items can arrive on different days, each with its own tracking number.

Is sales tax charged? Applicable sales tax is calculated at checkout based on your shipping address.

Returns and refunds

What is the return window? You can request a return within 14 calendar days of delivery. Items must be unused, in original condition, and returned with original packaging and accessories where applicable. For hygiene reasons, intimate apparel, swimwear and personal-care items cannot be returned once opened, worn or used, unless they arrive damaged, defective or incorrect.

How do I start a return? Email us at Artica2600@gmail.com with your order number, the item, and the reason. Please wait for our instructions before sending anything back.

Who pays return shipping? Return shipping costs are the customer's responsibility unless the return is due to our error or a damaged, defective or incorrect item. In some cases, such as low-value or damaged items, we may issue a refund or replacement without requiring the item to be returned.

My item arrived damaged, defective, or incorrect. Contact us within 7 calendar days of delivery with your order number and clear photos of the item and packaging.

When will I get my refund? Approved refunds are typically processed within 5 to 10 business days after your request is approved or, where a return is required, after the returned item has been received and inspected. Refunds go back to your original payment method.

Can I cancel or change an order? Contact us as soon as possible. Once an order has shipped, changes may no longer be possible.

Full policies

Read the full Shipping Policy and Refund Policy, or contact us.