Refund & Return Policy

At ARTICA USA, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Return Period

We accept eligible return requests within 14 calendar days of the delivery date.

To qualify for a return, items must be:

• Unused and unworn.

• In their original condition.

• Returned with original packaging, tags, and accessories where applicable.

Returns must be requested within the 14-day return period. Please contact us before sending any item back.

For hygiene and safety reasons, certain items cannot be returned once opened or worn, such as underwear, swimwear, socks, and personal-care items, unless they arrive damaged, defective, or incorrect.

2. How to Request a Return

To request a return, email us at Artica2600@gmail.com with:

• Your order number.

• The name of the item you wish to return.

• The reason for your return.

• Photos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide further instructions if the return is approved.

Please do not send items back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photos of the item and its packaging.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

4. Refund Eligibility and Approval

Where a return is required, returned items are subject to inspection upon receipt.

We will notify you whether your refund has been approved once we have reviewed your request or, where a return is required, once the returned item has been received and inspected.

For low-value items, or items that arrive damaged, defective, or incorrect, we may approve a refund or replacement without requiring the item to be returned.

If approved, the refund will be issued to your original payment method.

Items that do not meet the return conditions may not qualify for a refund.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days after your request is approved or, where a return is required, after the returned item has been received and inspected.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

6. Return Shipping Costs

Unless the return is due to our error, return shipping costs are the customer’s responsibility. Please contact our customer support team before returning an item so we can provide instructions and the correct return address.

If your item is damaged, defective, or incorrect, we will cover the cost of return shipping where a return is required. Please contact us before arranging return shipping.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at Artica2600@gmail.com.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been shipped, cancellation or changes may no longer be possible.

8. Contact Us

For questions about returns, refunds, or order concerns, please contact:

Email: Artica2600@gmail.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding US holidays.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with ARTICA USA.